Survey Results


Booking Process Overall:
5
65
4
10
3
1
2
0
1
0
N
0

Ease of Scheduling:
5
67
4
11
3
3
2
0
1
0
N
0

Responsive to inquiries and timely returned Phone Calls:
5
69
4
6
3
0
2
0
1
0
N
1

Correspondence Overall:
5
71
4
3
3
0
2
0
1
0
N
0

Engagement letter clearly explained terms:
5
74
4
6
3
0
2
0
1
0
N
0

Confidentiality agreement comprehensive and covers all concerns:
5
65
4
4
3
0
2
0
1
0
N
4

Online Forms/Educational Materials Overall:
5
33
4
7
3
1
2
0
1
0
N
16

Facilities Overall:
5
73
4
6
3
1
2
0
1
0
N
0

Comfort and Cleanliness:
5
79
4
1
3
1
2
0
1
0
N
0

Convenience of location:
5
65
4
7
3
5
2
2
1
0
N
0

Snacks and Refreshments:
5
61
4
13
3
3
2
1
1
1
N
0

Mediator Overall:
5
75
4
2
3
0
2
0
1
0
N
0

Mediator managed the mediation session well:
5
73
4
8
3
0
2
0
1
0
N
0

Mediator kept session focused and on task:
5
74
4
7
3
1
2
0
1
0
N
0

Mediator asked insightful questions:
5
76
4
6
3
0
2
0
1
0
N
0

Mediator enhanced the negotiations between parties:
5
71
4
11
3
0
2
0
1
0
N
0

Mediator demonstrated high integrity, maintained trust and confidentiality:
5
80
4
2
3
0
2
0
1
0
N
0

Mediator used appropriate techniques to communicate effectively:
5
77
4
5
3
0
2
0
1
0
N
0

Mediator listened to concerns and provided constructive feedback and solutions:
5
77
4
4
3
0
2
0
1
0
N
0

Mediator was well prepared for mediation session:
5
79
4
2
3
0
2
0
1
0
N
0

Mediator maintained professional demeanor and neutrality:
5
77
4
3
3
0
2
0
1
0
N
1

Mediator demonstrated confidence and subject matter competence:
5
76
4
3
3
1
2
0
1
0
N
0

Mediator quickly focused on and resolved key issues:
5
74
4
6
3
1
2
0
1
0
N
0

Mediator helped clients understand situation and needs :
5
72
4
5
3
1
2
0
1
0
N
3

Mediator made client feel important:
5
71
4
4
3
1
2
0
1
0
N
3

Mediator solicited and respected lawyer and client views and opinions:
5
75
4
5
3
0
2
0
1
0
N
0

Length of opening session was appropriate:
5
61
4
12
3
0
2
0
1
0
N
4

Length of opening comments was appropriate:
5
65
4
9
3
0
2
0
1
0
N
4

Length of caucus sessions were appropriate:
5
72
4
4
3
2
2
0
1
0
N
0

Mediator gave client and attorney adequate time to express opinions and concerns:
5
67
4
6
3
0
2
0
1
0
N
0

Billing Overall:
5
69
4
8
3
0
2
0
1
0
N
0

Fees fairly and appropriately reflect value of services provided:
5
71
4
5
3
0
2
0
1
0
N
0

Bills are clear and concise:
5
73
4
4
3
0
2
0
1
0
N
0

I will use this mediator again:
Yes
80
No
0

I will recommend this mediator to others:
Yes
75
No
0
  • Livonia Office

    MI-JADR PC
    Seven Mile Crossing
    38701 Seven Mile Road
    Suite 175
    Livonia, MI 48152
    734.744.9822

  • Bay City Office

    1610 S. Euclid Ave.
    Bay City, MI 48076
    989-225-6407

  • West Michigan/Grand Rapids

    120 W. Apple Ave
    Muskegon, MI 49440
    (231) 727-2101

  • Texas (DFW)

    5650 Woodway
    Fort Worth, TX 76133
    313-690-0118